Is MedFlexy a Pharmacy?

No, MedFlexy is not a pharmacy. We are a healthcare coordination service that connects you to registered pharmacies in Nigeria with licensed Pharmacists who dispense and deliver medications.

How does MedFlexy work?

MedFlexy simplifies the process of ordering and receiving medications for your loved ones in Nigeria. You browse our product range, select the needed medications, and place your order. A licensed Pharmacist will then counsel your relative on the medication. Once the order is prepared, it’s delivered to your loved one’s doorstep.

Who are the partner Pharmacies?

Our partner pharmacies are registered with the Pharmacist’s Council of Nigeria and have licensed Pharmacists who ensure the safe dispensing of medications.

What types of medications do you offer?

We provide a wide range of essential medications, excluding narcotics, to cover various health needs.

How long does delivery take?

Delivery times may vary depending on your location in Nigeria but is estimated to be with 2 – 7 business days.

What if my loved one has questions about the medication?

Our licensed Pharmacists are available to answer any questions your loved one may have about their medication, ensuring they have a clear understanding.

Are the medications genuine?

Yes, all medications dispensed by our partner pharmacies are genuine, sourced from reputable suppliers, and meet strict quality standards.

Can I track the delivery?

Yes, you can track the status of your order to know when it will be delivered to your loved one. A tracking number will be sent to you immediately the package is shipped so you will be able to track the package every step of the way.

Is the service available across Nigeria?

Yes, we aim to provide our services to clients across Nigeria, reaching those in urban and rural areas.

What if my loved one’s medication changes?

If your loved one’s medication changes, simply update the order, and our team will ensure the new medication is delivered accordingly.

Is my personal information secure?

We prioritize the security of your personal information and comply with data protection regulations to keep your data safe.

What if the medication is needed urgently?

While we aim for timely delivery, if urgent medication is required, please contact our customer support, and we will do our best to assist you.

How do I pay for the medications?

You can make payments for medications through our secure online payment platform.

Is this service only for elderly patients?

No, our service is available to anyone in Nigeria who needs assistance with medication management and delivery, regardless of age.

What if the medication is not available?

If a specific medication is not available in our product range, please contact us, and we’ll explore options to assist you.

Is there a consultation fee?

Consultation with our Pharmacists is included as part of our service, ensuring your loved one receives expert guidance.

Can I order medications for multiple family members?

Yes, you can order medications for multiple family members, making it convenient to manage their healthcare needs.

What if there’s an issue with the delivered medication?

If you encounter any issues with the delivered medication, please contact our customer support, and we’ll promptly address the matter.

How can I reach your customer support?

You can reach our customer support team via email at hello@medflexy.com, OR call/text at +234 906 180 8792 and we’ll be happy to assist you with any questions or concerns.